Paid an upgrade with PayPal and used a prepaid Visa card

Dmmg
New Community Member

Hello, I just upgraded to Pro with PayPal and they indicated that my payment went through and yet I still don't have Pro YTD. Please, could you help me? Clear directions would be great.
I have been told that I have the latest version of YTD 5.9.3 (20180315). so I don't understand why it hasn't
upgraded to Pro after I bought it...
Thank you for your time and have a great day.

I have been told that my email was wrong but I used the same one as I only have one. I was told to verify with you.

YTD is not answering me.

please tell me how I can get
my YTD pro license and if my payment really did go through?
Thanks again and have a great day.

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