help!

[Toon_Link_ww]

i want a refund from someone i met on aliexpress they won't respond. i purchased a fake diamond sweater about 2 weeks ago and they haven't shipped and said they won't for 2 more weeks, and when i went to report the transaction it said i couldn't because i didn't purchase anything. also i sold something on ebay a month and a half ago and it used to say fund pending and now it just disappeared altogether and i can't find where I'm supposed to get my money. please help 😞

[TsufakTuna]

You should open a dispute or claim with PayPal in order to proceed with getting a refund. Instructions on doing this can be found here. If you still need help, please contact PayPal customer support by phone here.

[Toon_Link_ww]

I've tried to open a case, but because it wasn't labeled as me buying anything, but a transfer of funds it won't let me. i guess when I'm not busy I'll have to call them. thanks.

[TsufakTuna]

Could you log into your PayPal account, then go to My Account and click on History. Tell me what it says there, and if it shows any transactions.

[Toon_Link_ww]

it says I've paid and the transaction was completed, and that the type was "sent payment". when i enter it and try to open a case in the resolution center it won't let me though because it says i didn't buy anything.

[Toon_Link_ww]

this is exactly what it said: "We're sorry, but this transaction cannot be disputed because it is not a purchase of goods or services. Please contact the recipient directly." and the seeker will not respond to me after about 5 days, and over this period ice sent about 4 messages

[TsufakTuna]

I'm not sure how you purchased the items, because in general the seller is supposed to request money via an invoice or a BUY button on the website.

Based off of other similar situations, responses from PayPal employees result to that conclusion - you can't file a dispute. If you funded the payment with a credit card (or some bank account issuers) you may be able to file a chargeback with the issuer.

[Toon_Link_ww]

so this guy basically just scammed me and paypal won't take any action to help me? i could send them the emails we shared or something.

[TsufakTuna]

Why did you send the money that way? Use BUY button or ask for invoice next time.

[Toon_Link_ww]

I've only used PayPal like 5 times, and this is the second time out of eBay. how was i supposed to know i shouldn't send him money for a product? is not my fault PayPal is so easy to scam new buyers on.