Prepaid debit card is neither declined nor accepted

Bobonthecob
New Community Member
So I recency bought some things online and used a Visa gift card. I've used these cards many times an it's worked smoothly all of the time. Until now. Now the page redirects me to add a debit/credit card and when the information is added, the lock comes up and "proceeding" is shown but the then it returns to the informational screen. I was wondering what to do and much help is appreciated
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