Pay Pall did not use money from my Pay Pall account

jstekic
New Community Member

I made a an online purchase today. Though I have money on my Pay Pall account, the whole sum was withdrawn from my credit card. Why the money from Pay Pall account was not used? If this happens again, I will close my account.

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1 REPLY 1

PayPal_AshleyP
Moderator
Moderator

Hi jstekic,

 

I can see why this would be concerning! In order to have this matter investigated further, you will want to reach out to our teams by phone (click on the 'contact us' link at the bottom of any PayPal page) or on Twitter or Facebook for additional assistance.

 

-AshleyP

If you found my reply helpful, please accept it as a solution. Thanks!
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