add tracking number for digital products?

[Abdulmalik123]

hello, so I sold a digital item on eBay and gave the man the game cd key and he confirmed it was working, BUT the PayPal payment is still "ON HOLD"........ please help me thank you 

[DPCreations]

You could mail a confirmation letter to show delivery with tracking.

Just be aware that you don't have seller protection for virtual items.

[DenisHadzhiev]

I think i had same problem as yours. I was selling a virtual goods and when they asked for something in the order there wasn't anything about the Virtual Item option. I had to add my address but i didn't sold something like phone or yea.. 

Send them as much proofs you can. Hope they help.. Try to write them on Support Center.