Where is my money

[Jwald98]

I have had $100 sent to me in 4 transactions and I get the text click to claim and I keep trying and it says the money is yours so click to transfer and I click and it shows a zero balance in my account. I do t see any way to contact paypal

[kernowlass]

@Jwald98

Were the funds sent to you in your currency?

Have you double checked the email address that they used to send the money?

Are you sure the emails to claim were from paypal and not spoofs?

Are the payments showing as pending?

Are you sure you have not spent the funds on recent transactions?

[Jwald98]

Yes it's all American currency, none are spams, the individuals are my friends. It shows in a text I have money. I click to claim and it says the money is yours and click to add to your account where it then says I hve no money and I haven't spent a dime

[kernowlass]

@Jwald98

Sounds like a second or incorrect email addy mistake?

[Jwald98]

They sent it through my cel phone not email but in settings it's all accurate

[kernowlass]

@Jwald98

Have you confirmed that mobile phone number with the code sent?

[Jwald98]

How do I make sure my number is verified?

[PayPal_Rich · Accepted solution]

Hi Jwald98,

Excellent question! I believe this article should provide you the necessary information to confirm your mobile number.

https://www.paypal.com/us/selfhelp/article/How-do-I-confirm-my-mobile-number-FAQ3044