Problem with shipping
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Hello i have this letter to not ship an item but its like this for more than 48 hours can you help??????!!!!! It says this "This payment is still pending. In case you are shipping an item please wait until the payment is completed"
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Hi Kostyapen,
Thanks for joining the community!
If you're seeing messaging advising not to ship, that would be because the payment is an eCheck that has not yet cleared. If you send an item and then the transfer of funds fails, there is no protection. Only once payment clears does Seller Protection apply. We want to make sure you're protected, so please watch to make sure the messaging says OK to ship before sending the item.
Olivia
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