How do I cancel a pending authorization?

TomSwiss
Contributor
Contributor

I am the seller in this transaction. I have an authorization on the buyer's card. I want to to cancel/void the authorization rather than capturing it. According to various pages (e.g. https://www.paypalobjects.com/en_US/vhelp/servicemanagement_help/void.htm ) there should be a "Void" option. No such option appears -- see screenshot. Has it moved somewhere? Thanks.

pp_screenshot.png

 

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