Hello - we use Paypal Buy Buttons on our website. Starting last month, we noticed that customers who checked out as guests were no longer receiving their email payment notifications/receipts.
I've called paypal support multiple times and I cannot get any help.
Is paypal no longer sending guest checkout users these payment notifications?
Your customers should be getting an email notification from PayPal regardless if they paid as a guest or through their PayPal Account. This has been a random issue for years - suddenly the notifications stop and then they restart again. There is a Merchant Tech Support site that may be of some help.
We experience the same defect as our customers have been notifying us that they are not receiving email confirmations. I performed a few transactions using my personal account and was able to confirm that no emails confirmation are sent. And yes, I checked the spam folder. Due to this issue that Paypal keeps deniying, our business has received negative reviews.
