Claims to be free to be paid back by friends, but I'm being charged

lexanorris
Contributor
Contributor

Hi! So under the send and request tab, it says "It's free when you use your bank or balance." and "it's free to get paid back by friends." So I requested money from my friend thinking it would be free to transfer it to my bank account but its charging me. What's going on? Did I miss something? because it legitmately says multiple times that being paid by a friend is free.

 

Can someone help?

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

It is all about what option your senders use to send the money. Train your senders to select the Friends and Family option on the money request.


Kudos & Solved are greatly appreciated. 🙂
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