Cannot confirm Sandbox identity -- Payouts API results in transaction status DENIED

adam-infl
Contributor
Contributor

We are using the Payouts API and we are getting the following message along with transaction status DENIED: "This transaction was canceled. To prevent another canceled transaction, please confirm your identity here - https://www.paypal.com/webapps/customerprofile/summary.view" When we login to the sandbox account, we see the screenshots posted below. The problem is, it seems impossible to confirm the sandbox identity, because the link to "confirm your identity" results in a page that does not load. We tried clearing cookies, IE, Firefox, Safari, and Chrome, all the same result.

Clicking "confirm your identity" navigates to a page with an SSL errorimage.png

Login to Me Too
1 REPLY 1

Quandary
Advisor
Advisor

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.