Can no longer refund labels printed on Paypal
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I'm sorry if this has been discussed, but I couldn't find any recent mention of it. Over the past few days I have realized that when I buy and print a USPS shipping label through Paypal, the shipping address is no longer stored by Paypal and I also have found the option to refund the label has disappeared. I've had a couple of labels that didn't print due to issues with my printer. When I go back to try to print them again...the option has disappeared, as has the option to refund the label. Any advice?
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But this is something I purchased and tried to print just 1 hour ago. It shows as being paid to USPS in Paypal, but when I open the transaction there is no option to reprint the label or to refund it.
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Well, no you can't do anything from there; that's just the payment transaction.
Go to Tools and look for the mult-order shipping tool. Labels should be there. You can reprint from that app.
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Certainly appreciate the additional advice, but that didn't do it either. Up until a week ago or so, I was able to reprint or refund USPS shipping labels from the main transaction screen (as mentioned earlier). Now that option is gone. I went to the multi-order shipping tool as you suggested, but I've never used it before and when I told it to import my Paypal history, it didn't import anything. Not labels, not transactions, nothing. 😞
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I've used the mutli-order shipping tool for labels not associated with PayPal transactions; I've never had to reprint one that I printed from the transaction line.
I figured all label transactions went to the same place for storage.
I just checked the multi-order shipping tool and your right; the only history is labels created with that app separate from a PayPal transaction.
My PayPal transaction labels are from last month and they all show shipped, so I can't help on your solution.
Next time I ship I'll check just for my own learning experience.
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Well, they've definitely changed something in the transaction interface over the past week. This is what I see now when I try to view the USPS label purchase transaction:
https://drive.google.com/open?id=0B8qPpFY4yQy9cGxEbE1Tc3RDTmM
Previously, going to this screen would show me who I shipped it to, as well as giving me the option to reprint the label or to refund it. Unfortunately there's no option I can find under "help" to get Paypal to assist me on this issue. I guess I'll have to try to call them.
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I just figured it out. When I posted that screen grab for you I noticed the "switch to classic experience" option at the bottom. I did that and got back to the old screen I was used to, and I was subsequently able to refund the label. Concerning that this "classic" option is supposedly only for a limited time. After that I can't refund or reprint labels apparently.
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That's about the same as I see when I check a label printed from the transaction. The is part of the postage payment receipt.
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