Business Account restricted for no valid reason over forename dispute.

[QuantumRevenger]

I would like to warn other people considering conducting business over PayPal to stand well clear based on my experience.

After years of trading over PayPal and using it throughout my daily life I was hit by a request to provide proof of my identity when I realised the forename on my account was incorrect despite registering with the correct address, bank, and e-mail under my correct forename.

I queried on rectifying my forename and followed the instructions by providing two forms of ID such as Passport and Provisional License along with a bank statement. These documents all contained my correct forename and matched against the verfied bank account on my PayPal.

Months of dispute over the matter and my account is fully limited saying I cannot appeal the decision. They stole my money by preventing me dealing with a case regarding non-receipt / faulty goods in value exceeding £100.00 alongside countless damages to my business model due to inability pay via PayPal.

Several attempts of contacting them via a Complaint/Message centre has fallen flat and they ignore me.

I sent a final warning to them this morning given 14 working days notice before I seek legal action for their criminal acts.

My final advice to people looking at PayPal as a viable solution; consider looking elsewhere first.

Hopefully a PayPal advisor will actually read this (if they really exist which I doubt) and deal with the matter.

[lancelotme]

@QuantumRevenger said

When I registered the account I filled out all fields including e-mail with my actual forename, everything on the account confirms this with exception to the part under My Account; the reason being autocomplete replaced the forename with that of my mothers without my initial knowledge.

In other words my account would should as Sherry Alexis Ronald Dykes instead of George Alexis Ronald Dykes despite three out of four parts of the name being correct. The bank account associated, the debit/credit cards, the invoices, identity documentation, and everything else are under George Alexis Ronald Dykes.

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By the way,HOW DID YOUR MOTHER 'S NAME GET PICKED UP BY PAYPAL?

nowhere do I recall Paypal ever asking us for our mother 's name?

And Paypal would not do any auto complete and pickup another name ,the registrationis all about You and no one else,there is no room to enter mother's name.

I am afraid your account would be locked up for good.  

[kernowlass]

@QuantumRevenger

Sorry no idea how long they take to respond to anything, too long by the sound of it.  

Have you tried phoning them??

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".