USPS Express Mail labels printing out wrong

Eryeal
Contributor
Contributor

Noticed today that USPS Priority Express Overnight labels are printing out as "Priority Mail Express 2-Day" through Paypal.    Happened on both of my packages that were being sent USPS overnight.   Sent an email to Paypal since their call center is closed.   Something to be aware of - the label itself is definitely an Express label as it has the "Post Office Use Only" section at the bottom, which is only for Express Overnight/1 Day.   But obviously this creates two potentially big problems:

 

1.  Customer is paying for overnight, and sees "2-Day" in big letters on the label.

2.  Potential for USPS to mishandle the package thinking it's Priority Mail 2-Day instead of Priority Mail Express 1-Day.

 

Anyone else have this happen?

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1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

Another option is open a Support Ticket so the engineers can take a look.  PayPal uses a 3rd party company for their shipping services, they need to contact their vendor.

https://ppmts.custhelp.com/app/home

 

(If you never used Tech Support before, you have to setup an account first, then you can submit and track your question.)

 

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