A customer made a large payment to us on 4/2/15 with a chase credit card and in front of us called chase to let them know that they were making this payment, that is a legitimate payment, Paypal has it on hold in review for 21 days. Is there any way to get them to expedite is more quickly? It was for a job and we need to pay others out of this money. Thank you ahead of time for any help that can be offered. Ive been on the phone with paypal every day.
Why are my payments for non-eBay sales pending and how can I prevent this?
If you recently started to sell with PayPal and you don’t have any selling history with us, payments you receive (except eBay payments) are now being placed into your pending balance. As long as there are no problems with the transactions, you’ll have the money within 21 days.
Typically, you can access these payments within 7-14 days if you:
Send the item to the buyer’s postal address, as shown on the Transaction Details page
Mark the item as sent on the Transaction Details page and provide the dispatch details (for digital goods, mark the item as processed on the Transaction Details page).
Once you complete the below requirements, you won’t be considered a new seller any more, and you should receive future payments sooner.
Receive a predetermined number of payments
Wait a predetermined number of days from the date you received your first payment.
You can also view your remaining requirements and confirm your identity at any time by logging in to your account and visiting the Resolution Centre.
Advice is voluntary. Kudos / Solution appreciated.
