PayPal Community

@JCR12 Well me personally I didn't send a document, it isn't necessary to send a document but if you want to do it anyways you can follow their instructions to send a document. But that's up to you, you send them a document or not you will get the money back either way. ... View more

Contact them thru the "Email Us". If you're trying to contact them thru Facebook dont, because customer service in Facebook cannot help you well that's base on my experience. But like i said contact them thru their Email and if you got a automated reply in your email that's fine that's normal just wait for atleast 1-3 days and you'll get your reply but in this situation right now with the COVID around you'll get much delayed reply for atleast 4 or 5 i guess? And yes you will get your money back along with the deducted fee (But you need to make an another email for that for them to return your deducted fee after you've got your money back) In my experience it last for atleast 1 month or if you're lucky you'll get it back in 14 business days (Holiday and weekends doesn't count) So yeah best of luck and i can guarantee you that you will get your money back but you gonna need to extend your patience because i assure you it's going take a while. ... View more

Good news guys! I already got my money reversed back just now 7AM in the morning. After i follow up a couple of times every 2 days or 3 days I'm following up the Staffs so that they don't forget my case, and now after i follow it up i got my money back after an hour but it's been a long journey for real. Because i did my Withdrawal on Dec 31 2019 i just got it back this Jan 29 almost 1 month if you're gonna include the weekends. So just be patient and wait. And don't bug them every hour or other day instead every 2 days or 3 days sent a email and Facebook message because that's what I did. But one thing is they deducted me 4$ which is a not quite right tho 4$ is too much but anyways i got my money back that's not a problem. So Goodluck for all you who having the same problem and just be patient don't bug them every hour or day, that's all. ... View more

Yup i already did that too and they said i need to wait till 22th of the month before they make their move or something like that, tomorrow is that day which is 22 Jan but if they're basing on US base time then it'll be wednesday for me and that's their 22th of the month which is 23th for me, I dont mind tho. Hoping to get my money this week if not i dont know what to do anymore. ... View more

Same still haven't got my money back yet and im in my 14th day now. Can't do anything about except to wait and hoping that it's not going to take a full month for them to give the our money back. ... View more

Well i already did that the only thing that my Bank told me is "we suggest that you coordinate with PayPal since they will be in a better position to advise regarding your remittance. You may coordinate with them for cancellation of your transaction due to incorrect account number" Which is kinda frustrating if you ask me because PayPal told me to email my Bank so i did. Then after i emailed my bank they're saying to email paypal, like seriously PayPal going hand me down to my Bank and my Bank gonna hand me down to PayPal. ... View more

Okay I'll just wait and see since there's nothing i can do anyways. I'll update this thread again if i ever got my money back. Thanks guys! ... View more

Hello im back with it again. Just gonna ask if it's unusual if i still haven't got my money reversed yet? It's been 8 days now well 9 days 4 hours from now. I already talk to a lot of PayPal "workers"? And i emailed them and talked to them in Facebook and they all have a different replies. Other replies says it will take 14 business days and the other says 5-7 business days but im on my 8th day now. And in email they said i will be getting my money back around Jan 22 not exact date but around that date. So im really confused right now, how many days y'all got your money reversed? 14 business days? 5-7? Or over 20 days. Because the date i made my wrong withdrawal was Dec 31 2019. ... View more

Unfortunately i am having the same problem now the thing is im new to paypal and i dont really know what  to do besides on researching that's why i got here. My question is how am i going to Contact them thru email? and did you just email then and didn't call them whatsoever?  Thanks! WIll be waiting for your reply. ... View more

Did you got your money back? If so how long did it take or how did you do it? Cause unfortunately im having the same problem now. ... View more