@lilbee99 Contact customer service and have then do an in-depth review of transaction again. Tell them the bit about you selecting "2 for no" on the text. Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options. Or contact via social media: Facebook (AU): https://www.facebook.com/paypalau/ Twitter (AU): @AskPayPalAU Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal
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