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since ‎Dec-27-2019
Country: Australia
Type: Business
Cattamaran
Cattamaran Contributor
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Why is still so hard to provide Positive Feedback ...

by Cattamaran Contributor in Suggestions for PayPal
‎Jun-29-2023 09:36 PM
‎Jun-29-2023 09:36 PM
Hi PP's, Hope ya'll well, and some of you at least, have caught some fish in the last week, or two.   I am now  after a look around, aware that this subject, 'the difficulty with leaving a positive review',  is raised every 12 months or so. At least one PP-mod has previously escalated it to a team considering suggestions. (The  PP Tweak Team, possibly, I'm not sure)   Here's the thing, I may have cursed and bitched about PayPal at times over the previous decade. I have used PP e-comm' payment gateways like many of you i'm sure, so there's understanding to be had here.   Anyways, back to the story. Despite having the odd gripe, PP has always had one stable attribute, like a solid corner post that stood out from, well, the other corner posts.   And that still is, The phone support for pp business clients.    Here's the kickerage, nobody wants to hear about my issues with transactions, people would punch me if i started to divulge those frustrations at the local establishment. I can though, confidently say that on at least 4 or 5 occasions, Iv'e gushed praise to those around me like a social media influencer with their first free product.   Earlier this week, I had the fortune of speaking with the Best of the Best, one Angela (Australia-line. employee ID [removed]). The only good thing about the future apart from my little start up going gag-busters, is human cloning could result in more Angela's.   Assuming there was a place for merchants to leave feedback for PayPal Support Agents, it would read like this, I prepared it earlier.   "one thing about PayPal, their phone support is the best there is. It's always handled by what seem to be overly qualified, friendly and patient staff, and zero language barrier means calls are fast." - Guy [removed]   So thank you Angela Australia from America. Because of you I began this week in a positive frame of mind, kicked goals, made the deadlines including 2 school pickups. I hope to have another major problem soon and i need you to help, please. 😆👍 ... View more

Re: 3 days to respond to a detailed request, at 8P...

by Cattamaran Contributor in Security and Fraud Archives
‎Jun-28-2023 05:39 PM
‎Jun-28-2023 05:39 PM
Hi PayPal_JonK  and please accept my apology for the delay in responding, it's been a hectic period.    29.06.2023     I lost the case, and felt handcuffed as i  watched helplessly the as my time ran out, all weekend.   (Full case historical timeline further down this page.)   Conclusion > On Monday morning I contacted PayPal, and spoke with one of the best customer support agents Ive ever spoken too in my time. I can't describe how relieved i was to have a sympathetic ear after having endured a process that was completely devoid of consideration for the seller, and in my opinion, a process (claw-back) devoid of common decency & which will only serve to encourage fraudulent refund claw backs going forward.   Argument > The request I received on the 22nd, and the timing of it, did not constitute what I consider to be a 'reasonable request' from a major bank. Top be clear, PayPal are not responsible for the lack of consideration in regard to the scheduling of the "deadline demands". We can thank Commbank for that. But thank you anyway. I am meeting with my local Commbank small business rep, and if anyone wishes to learn of the outcome, feel free to contact me..  Begin timeline> Nov 2022. Client 1A buys our product (AUD$379.00) using comm bank' visa via PayPal for Woo', *Guest Checkout* = 'Seller protection' is automatically revoked. Dec 2022. Primary product delivered, services engaged and multiple email correspondence occurs. Client 1A  appears content.  June 16. Client 1A triggers claw-back using the bank App's newly introduced security features, at 10:30 pm (approx') on a Friday night Having provided tracking. June 17. (Saturday)  I submit proof of purchase + delivery, using multiple methods including tracking ID and IP address matching. Client 1A alternate email address also supplied. June 18 - June 21. NO CORRESPONDENCE June 22. Thursday *8:29 PM*. I am issued 3 day deadline to provide CR Note, i.e. image of actual parcel delivery sticker. June 25. Sunday 8:29 PM Case closed "due to documents not provided" in client 1A favour.  <end timeline   ... View more

3 days to respond to a detailed request, at 8PM on...

by Cattamaran Contributor in Security and Fraud Archives
‎Jun-23-2023 09:51 PM
1 Kudo
‎Jun-23-2023 09:51 PM
1 Kudo
Re: Claw-back exploit via C-Bank App's new security features e.g. 'unrecognized transaction'    Hi there good people,   My small business has received it's first 'remote controlled claw back'. My words.    At 1033 PM local time, Friday the 17th of June, a former customer selected 'unrecognized transaction' from the drop down menu in their commbank' app transaction history.    The purchase made on our store using paypal-4-woo. in November 2022!   Here's the kicker.. on THURSDAY 22nd June at 8:29 PM, PayPal resolutions team send a demand to provide detail only a courier company themselves would possess.  & with a 3 DAY deadline ending Sunday they're effectively providing us with 1 single working day.   Obviously we already provided the tracking details, which all check out. But this is something entirely different.   (PayPal's 72 hr deadline request detail (below) sent on Thursday 22.6.2023 at 8:29 PM)   Proof of shipment or shipping should be a copy of the actual shipping label on the package that shows the destination address and the shipping company's stamp to verify the shipment date. If anyone has experienced similar I could really use some advice.   Guy S SMB Owner Sydney Au       ... View more
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Re: Instant commerce

by Cattamaran Contributor in PayPal Payments Standard
‎Sep-06-2022 09:39 PM
‎Sep-06-2022 09:39 PM
I had my small team upload 20+ products to PayPal marketplace, 6mths later, only a handful of the links to those products work. We are seeing pop-ups with the error "try back later".    The situation was drawn to my attention by a potential customer, not cool. I could be wrong but the feature seems to have been either wound-back, rescinded or, we are witnessing another dreaded, mystery deprecation. ... View more

What can I do about Conflicting "Resolution" to Di...

by Cattamaran Contributor in Disputes and Limitations Archives
‎Sep-24-2021 06:03 PM
‎Sep-24-2021 06:03 PM
Hello and thanks this is the first time I think I have posted publicly here for help.   We recently had a customer complain of being double billed for one of our items. Only one of those payments reached us, and it was immediately placed into escrow, and a "dispute" lodged, i.e. 'buyer claims to have paid by another means'.    It was me who suggested to him that he contact PayPal, as we could only see one payment.   The buyer wasn't suggesting we pocketed the other moneys unaccounted for. (that's actually between him an Visa now). But he also wanted his product, telling us he was angry that he'd paid twice, but wasn't getting anything.   Unfortunately, we couldn't provide anything, as his only payment to us was frozen. Beside the ticket in the PayPal Disputes Tab, it said "waiting for buyer reply". Repeated attempts by me to get the buyer to contact PayPal, failed.   Yesterday (24.09.2021), I made the decision to end the dispute by refunding the money and this closed it outright. Not ten minutes later, I receive an email (i1) from PayPal claiming the decision as their own, and in a very patronizing tone. My E-comm' biz had never had a dispute in it's 5 years of using PayPal API, let alone a dispute resolved unfavourably. And it's not even true.  This is what I see today when i check (i2). Showing who in fact was responsible for ending the dispute (me), that wasn't even a dispute as such. More a technical failing, which maybe falls outside of the responsibility of PayPal tech.    Without mentioning any of this to the buyer, today he emails me "Very strange that what appeared in my PayPal login in the resolution centre was different to what you were seeing"   Reading that signalled the end to family fun Saturday, hence my now being seated in the 6 position on a beautiful Sunny Saturday.   Has anyone experienced something similar, did it affect your PayPal Credit Rating? and how did you go about setting the record straight?   Appreciate any and all clarity on the matter.   [Edit] - It's now 3 hours since i posted the above, albeit long winded, question. I have just received a screenshot (below) from the buyer, who is equally confused -   However, as far as he is concerned, he never had a dispute:   "Yeah that's a bit strange. It shows in my resolution centre in Paypal now as a closed case in my favour. Definitely had no open cases last 2 times I checked. Attached screenshot of what I received in email Cheers"   PayPal is telling us different things it seems, what am I to do...   Regards, Guy Saywell TestoChecker GM | Gordon, NSW, Australia.  ... View more
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