Thank you for writing back, but your message doesn't help me at all. I cannot open a new clame as I have already two closed cases in the resolution center on this matter. I could only make the second case by phone, an option that I don't have now. Also, as I already mentioned, I don't have a shipping company, courier or however you want to call it. And all my attempts to contact customer service were vain, as messaging the customer service is limited to a certain number of characters. And again, I don't have a shipping company, as the seller doesn't respond to any of my emails anymore, after they said in one message that they were frustrated that of one of my claims. So now I will write that tweet-alike message on the messaging box and see what happens.
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