Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Dec-02-2019
Country: United States
Type: Personal
hdhunter
hdhunter
New Community Member
1
Post
0
Kudos
0
Solutions
Active
Ice Breaker
View all
Latest Contributions by hdhunter
  • Topics hdhunter has Participated In
  • Latest Contributions by hdhunter

Charge was incorrectly processed from my wallet in...

by hdhunter in Payments Archives
‎Dec-02-2019 08:01 AM
‎Dec-02-2019 08:01 AM
I purchased concert tickets on Nov. 15th using my PayPal credit option.  On Nov. 27th I logged in to make a PP credit payment and noticed my wallet was just about depleted. I thought someone hacked my account. After calling the customer service line and being connected to an overseas agent in the Philippines I was given several different excused for the error. The first one was "that is how Ticketmaster processed your charge", when I disputed that it was "it is an agreement with Ticketmaster" again I disputed that excuse, then I was told "I need to set my preferred option to PayPal credit", and they verified that themselves when I told them that is my preferred option. They then tried to tell me that PP credit denied it because I didn't have enough credit.  I told them that was incorrect, I have plenty of available credit on my PP credit line.  After none of these excuses would work for them, I was then told (and this is the best one) that when I made the purchase their internal system flagged it as a fraud charge for PP credit, so it was processed as direct/cash purchase from my PP wallet balance.  ARE YOU KIDDING ME HERE? I asked why I was not contacted like any other credit card company would have done when something is flagged as fraud.  Crickets...crickets...crickets!  I demanded they correct this and replace my balance and correct the charge as PP credit.  They refused.  They also refused to connect me to someone in the US.  I need help getting to a corporate contact that can help me correct this.  ... View more
Labels:
  • Labels:
  • Payment methods
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!