Hi @tatianapadilla9,
I am sorry to hear that you have not received communication about a purchase that was made. If you have not received an email, and you are unable to see it within your PayPal account, the payment may have not been completed. If you are showing the payment has been completed on your financial, please reach out to the merchant to locate the order.
I hope this helps.
Thanks,
Brooke
... View more