Hi @Johannes3545,
I am sorry to hear that you are having issues with payments that have been completed from your account without your knowledge. When a response is received like that, this means that they have reviewed your account and were unable to find any unauthorized activity or logins to be able to take action on the payment. In order for this to be looked into further, please contact our customer service. You can call, send a private message through Facebook or a direct message through Twitter.
Enjoy your day.
Thanks,
Brooke
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