Hi @khanimax,
I'm sorry to hear that it seems like a technical issue interrupted a payment but it was still charged. Please reach out to customer service for assistance with recovering the funds. In addition to chat, there are a few other ways to contact support.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this can be resolved quickly.
Olivia
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