I’m not sure you understand the problem, the seller agreed to the refund. It was lodged in time. PayPal are withholding my refund- this is THEFT. PayPal is not responding to my emails other than automated meaningless replies.
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I should clarify - this was a dispute created within the correct time frame. Originally it was for non delivery of goods from two places (same seller). The goods arrived after the dispute was opened so I tried to vary the claim sum (reduced) to cover a faulty pair of kids shoes. The seller gave me a postage slip and agreed to the refund but PayPal are holding my money 😕
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Tne seller agreed to refund $25 for faulty shoes -a LONG time ago. I try to inform PayPal - automated messages. I try again (and again). No action taken. I ask to complain about failing to update the claim: no action. PayPal has ignored my requests to update the dispute (to reduce my claim!!) What else can I do before I close my PayPal account and report the experience to local regulators?
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