Hello, @Giuls91. What you've described is certainly not the kind of experience PayPal wants for customers! I hope the following is helpful.
To see the correct phone number for the center that services your region, please navigate to https://www.paypal.com, click Contact at the bottom of the page, click Contact again (if needed), click Call Us and then click Call Us As A Guest. If you didn't get the phone number from PayPal's website, that could explain why it was not working.
Alternately, you may contact PayPal via Facebook (send us a Private Message from our page at https://www.facebook.com/paypal) or via Twitter (send a DM to @AskPayPal).
I hope this is helpful. Thanks for being a part of the PayPal Community!
Sincerely,
Michael
PayPal_Michael
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