I am from Philippines and bought a Car bumper grill from a China seller and just had conversation about the transaction via chat. Paid the seller thru paypal. When I received the item, it looks so much like what I have ordered, but it does not fit my bumper, its way too big. I talked to the seller in chat and so seller asked me to return the items, I pay for the return-shipping cost and he will refund my payment. Even though the return-shipping costs about $40, I agreed to shoulder it because it is useless to keep the grills. I kept on asking for the seller’s shipping information so I can ship it back, he doesn’t reply anymore. So I filed a claim in paypal, for an item not as described, provided the photo of the grill that is bigger than the bumper hole and also a photo of our conversation that shows Seller asked me to return the items and he will refund. Had a conversation with the seller thru paypal resolution, in the end, I escalated it to a claim because Seller insisted that it is my mistake for buying a big grill. I lost the case, Paypal closed it because the reviewer said that it is “not significantly” different from what I bought. It was unfair to me because Paypal should have suggested to ship the items back instead and they will issue the refund. I shipped the items back to the Seller, using his shipping information in the invoice provided in the package. It is now in transit and still undelivered because DHL is charging the recipient customs duties and taxes. Probably, the seller refuses to pay the charges to get the items back. When the seller shipped the items to me, I also paid $120 customs duties and taxes to receive it. I am doing this so I can file another claim In Paypal resolution center of “not receiving refund for a returned item”. Is this the right thing to do? Or instead I will just file a chargeback with my creditcard? I might lose again in this claim. I know that paypal gives protection to buyers but it seems that they are biased about my case.
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