I sent an item to a buyer in the USA on 18 Sep, and furnished her with a tracking number and proof of postage. Only after that, she told me that she needed the item by a certain date and demanded a refund. Had I been informed BEFORE i sent the item out, i could have advised her regarding shipping times. Alas, this came only after she had already received the proof of postage. She is now claiming that she did not receive the item and is raising a dispute to get a refund. Postal services show that the item was received in the USA on 24 Sep, but it does not show the address the item was sent to. How will Paypal judge this case? What can else can I do? I have already raised an enquiry with the post office regarding the parcel’s exact location, but they will have to be in contact with USPS, and from what I understand, all this is painstakingly slow, and might not be done within 30 days. Help!
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