@Patrick6741 Call PayPal customer service and let them know that the product in question is digital product and not possible to ship back: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Or private message via social media: Facebook (France): https://www.facebook.com/PayPalFrance/ Facebook (US): https://www.facebook.com/paypal Twitter US: @AskPayPal
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