Update: Contacted paypal support. About 10 messages forward and back. They always say the same thing : "from your screenshots which you uploaded we can see that you cancelled billing agreement on 11th of October and this is the same day when you got charged. Please make sure that you cancel billing agreement at least 24 hours before the payment will go through." I have 2 emails that I got on October 11th. 14:39 : "SamMobile canceled your automatic payments " 14:40: "You sent an automatic payment to SamMobile" So it implies that I cancelled a minute before it charged me. You know that it is impossible to know when Paypal will charge me. I think on 11th October, Paypal started the action on charging me. Then the system saw that I cancelled my automatic payment, and fully set it as inactive. I got an email that I cancelled my automatic payment. Then it saw that I cancelled it within 24h, so it charges me again. And send out email. I'm 100% sure I cancelled it month before. It just didn't fully set on the server side. I really don't care about the 5€ I lost. But if there is a bug I cannot trust the automatic payment system. And the support is horrible, they have no word in their vocabulary "bug". They just ignore me when I say that. How do I report bugs ? How can I make the devs check my account ? I'm 100% right.
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