Hi all like i had to open a dispute because a seller refused responsibility for damaged delivered goods, and of course would not communicate at all He finally agrees after paypal intervention and organises the return courier for his damaged goods, the courier sends me consignment information to place on the box , but no tracking number. The courier collects and returns the goods back to the seller. Still no refund, i then move the dispute forward , however the resolution people want proof from me that it has been returned, i dont have that, so i contacted the courier who confirms return, but under data protection rules i have some difficulty, however after contacting their customer services manager she agrees to send the seller an email cc myself, requesting that he contacts me , the e-mail also outlines the details of the return from collection to delivery with bar codes etc After various contact again with paypal customer services , i am denied my dispute based on the lack of a tracking number. i did ask if the seller had been asked for it , no comment , plus has the seller denied that he received his goods back, again no comment My last conversation with customer services outlined that the claims department would not except the e-mail or any thing else except a tracking number, note the e-mai is classed as potential fraudulent even with all the senders contact details , job title and company information on it to include a click on company details attached in the e-mail, all easy check-able . Now looks like the next stage being the financial services ombudsman My question , has anybody else had this type of experienced ? thanks pat
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