PayPal Community

AskatM · ‎Sep-26-2019

Yes, that was the solution. I downloaded skype on phone, used a free plan - 1 month of calls to USA and contacted your phone customer service. We've solved this issue, finally. So for everyone who have the same problem - just call PayPal's phone customer service, they will help you like they helped me. And thanks to Paula and Cristina for the support!

AskatM · ‎Sep-26-2019

Hello Paula, thank you for the answer. So i've been waiting for 72 hours(~80hrs) and nothing changed- message and inabilty to withdraw money is still there. Now i think about ways to contact your phone customer service by Skype or Hangouts or any other software. If that won't help i guess i have to refuse to continue using PayPal, which is a massive bummer because it worked like a charm before. Time to go forward i guess.

AskatM · ‎Sep-21-2019

So update to my situation here I've opened two visa cards(not mastercard) in the local banks and both successfully linked and approved on my account. However i've encountered a new problem - when trying to withdraw money i keep getting the same message over and over again: "Sorry, but we need more information. Please contact Customer Service for assistance." I've contacted PP customer service on twitter and they advised to stay away from logging in for 48 hours and i followed this. But it didn't really help as i keep getting the "Sorry..." message. I then tried to call support by phone and wasted all my balance on a bot(been waiting to be connected to the real person for 40 minutes). So now i have no clue how can i resolve this. If i could share any needed information, be it social ID or photos of cards i would do it. I work as a freelancer and relying on the money i get from clients and now my family is struggling because i can't withdraw the money i've worked hard for.

AskatM · ‎Sep-14-2019

Yes, the address does match and money is clear, not pending and in the correct currency. However i've linked new cards(those which i am speaking about) yesterday and changed address today(which is correct on both cards and match my profile's one). So maybe it takes to time to process this information, idk.

AskatM · ‎Sep-14-2019

I linked two debit cards and successfully confirmed them but when i try to transfer money - they are not on the list. What can be done about it?

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Re: "Sorry, but we need more information. Ple..." ...

Re: "Sorry, but we need more information. Ple..." ...

"Sorry, but we need more information. Ple..." Mess...

Re: Debit cards are not available to transfer to

Debit cards are not available to transfer to