@Sandra1307 Please contact customer service for assistance: Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Call early, during business hours local UK time. Or private messaging via social media: Facebook: https://www.facebook.com/PayPalUK Twitter: @paypalUK Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal
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