@Cheryl754 You really should read up on paypals seller protection policy before you start using it to sell. Especially when you are dealing with strangers on Facebook. The only way you win an item not received dispute is if you provide paypal with trackable proof of delivery to the paypal registered address of the buyer. If they wanted the item sent to another address you should have told them to add that address to their paypal account as a 'gift address' and then select that address when they sent you the funds. The only way paypal can tell if an item was received by a buyer or not is for you to provide a tracking number that shows delivery to that paypal registered address, as you can't then you will lose the dispute.
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