I recently sold an item using Facebook Marketplace. To make a story short. Buyer file a claim as an "Unauthorized Transaction". After I submitted all documentation like Chat Session and Tracking info to PayPal, I got another email from PayPal and buyer change its claim to "Item Not Described" This means there is a charge back and I have to cough out $1000 to the buyer because that is not covered through Seller Protection as buyer file this through his bank institution and he also have my product as there is no response from him. Firstly I will NOT going to put back that $1000 onto my PayPal account as there is a negative on for now. What if my claim was deny through the buyer's bank and I am out of $1000. Currently my case is still under review as I have submitted all hard evidences and documentation to back up my proof. Also I found out this buyer have a criminal record from weapon charges to stolen property because his name matches both on the Court Conviction and also on PayPal Info.
So what other option I need to take here? I have tried to escalate this and tried to talk to PayPal supervisor but the representative are very reluctant to do so as my case is still "Under Review" If you have feed back that will be very appreciative.
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