The suggested "solution" is that I try to update using a different "device" - does this mean that they are suggesting that I buy a new phone just to hope that it MIGHT work? The email I received suggested that some people had to try 2 or 3 different devices!!! I do not have one other device to try - why would I? This is, obviously, a problem that they are aware of and are happy to take the increased fees that it costs to manually input customer details rather than ensure a successful outcome for their customers! I am not happy!!!!
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