PayPal Community

Go into your Paypal account and look for the transaction with them.  There should be a link or a button for details and look there for another link or button for starting a dispute/claim.  If not in that area, look on various pages for such a link or choice to start a dispute/claim.  Typically, you need the transaction # to begin the dispute/claim process.  After that, it's a matter of Paypal contacting the seller and trying to get them to work with you before the deadline ends and then you would escalate to a claim if they don't respond to fix the issue.   This is pretty basic - haven't you read through the various information on Paypal about such steps?  You shouldn't be using Paypal if you haven't read the policies, etc, so that you would know what's involved... ... View more

You returned the item because it wasn't as described, in that it wasn't working so you returned it as an SNAD (significantly not as described).  Since the seller doesn't have a replacement and did not fix the item, you don't have to accept it back.  You should have returned all accessories back to the seller and since he said he would pay for the return then he's obligated to do so.     Look up in eBay Help under Contact Us for a customer service phone number and explain that you had a SNAD item and the seller sent you an email saying he would pay for the return of the item back to him but didn't include the return shipping costs in the refund.  They may ask you to forward the email if it wasn't sent through the eBay email message system.  If it was then they will have access to the email without you having to forward it.  I don't believe he has a case against you since you notified him the item had a problem.  While it's preferred that a seller and buyer try to work things out, it's not required that you accept something that had a problem.   eBay / Paypal should be able to ensure that you get the shipping costs returned to you after they review the facts.  It doesn't matter how you paid, if they provide a refund then they credit the money back to your account and you would withdraw it as you would any money in your eBay/Paypal account. ... View more

Paulmono - if your seller indicated to you in an email that he would pay for your return shipping costs then most likely he will, since if he doesn't, your proof to eBay/Paypal would be in the email where he says he will and they would then take him to task.  If he doesn't pay for the return shipping then they will take the amount from his account as allowed in their policies regarding sellers to reimburse you. ... View more

Firstly, the type of issue you are describing falls under the category of FRAUD.  Did you open your dispute/claim under this category or did you use SNAD?   Fraud is a whole different process and you would likely be asked to get a expert to notarize the condition and value of the item you received and even possibly file a complaint with the police.   Supposedly, eBay has actual resources that involve police departments that look into such issues to go after theft rings, counterfeiters, etc, operating on eBay.     I'd be interested to know how you filed your dispute and what eBay's response emails said.  Please post the contents for us to see what eBay is or isn't doing in your case.   ... View more

Actually, if you read through mine and a few others posts, you will see that we support your position in addition to our position of buyers.  If a seller accurately describes what he is selling then a buyer that bids and wins it shouldn't have a reason to return if UNLESS, it involves a SNAD.  Again, we have stated that some buyers are, just like some sellers, liars and scammers.  These problem people are the ones that we're concerned with - not the good sellers that occasionally have a issue of SNAD.  Usually a good seller and buyer will communicate and resolve the issue.     Our position, is in true SNAD issues, that the seller should be responsible for the return shipping costs, not the buyer.  Now in one post I pointed out to a seller that the delivery carrier (UPS, USPS, etc) can cause some damage to an item during transit that can cause a new item to look used by the time it gets in the buyers hands.   But typically, the SNAD items that honest buyers get and complain about from shady or dishonest buyers result in a loss to the buyer, of at a minimum, the return shipping costs and wasted time whereas the seller gets the item back, gets reimbursed his eBay/Paypal fees and isn't out any money.  Definitely not proper or fair.   So tell me, what would you, as an honest seller, do if you truly had an honest instance of an SNAD, where you somehow overlooked something significant or accidentally failed to accurately describe the item that you sent.  Do you think a seller in such a case is responsible for the return shipping costs or should the buyer be responsible? ... View more

I agree wholeheartedly with you.  This appears to be a complete case of buyer remorse and as such, you shouldn't even have to accept a return.  But if you do then at the very least, in such cases, the buyer should be responsible for the return shipping.   I'd forward any emails if there are any that were outside of the eBay/Paypal email system.  I'd also strongly point out the part where the buyer indicates that they were not happy with the color because the jacket didn't match the color of one of her pairs of pants.  In such a case eBay shouldn't even allow a return or a return stocking fee should be applied for the hassle as well as your listing fees, etc.   The buyer shouldn't be able to claim SNAD when it's clearly buyers remorse.  Definitely let us know how it turns out. ... View more

You've posted in the wrong topic area. This topic focuses on SNAD regarding how buyers are forced to pay for return shipping as opposed to the seller. You should see if there is a topic involving fraud by buyers for you to post in or start a new topic concerning your complaint. Frankly, gift cards are a rip-off anyways from the card issuers due to the high fees for inactivity and those charged after so many months for maintenance, etc. You're dealing with items *gift cards) that represents gouging by the card issuers and purchasers misuse and theft in stealing the cards as in your complaint or trying to rip off the card issuer. Just my opinion but I wouldn't deal in selling such items. It's your choice though. ... View more

I understand and agree with you.  eBay and Paypal make a lot of money off the percentages of FNV and for Paypal, the fee coupled with the percentage on the total transaction is ridiculous.  They should release the funds right away to the seller and in cases where a claim is decided in the favor of the buyer then they should request that the seller reimburse Paypal for the refund that Paypal issues to the buyer.  If the seller fails to reimburse then they can't sell on eBay anymore.  Now of course, for very high value dollar transactions, a hold/release period isn't unreasonable to prevent fraud or for new sellers without a solid history that demonstrates they are committed to selling on eBay and resolving issues properly.    I know they feel they need the hold period in case there is a claim so that they can have access to the funds to provide the refund in case it's a BAD and DISHONEST seller that would take their money and bail leaving Paypal to pay the refund - even though they tell everyone that they only refund IF they can still get the money from the seller's account.   Since it's their platform and they run things they SHOULD be responsible for making sure the sellers are reliable and worthy of being allowed to sell on eBay which means that they stand behind all transactions so, for new sellers, there would be a period of holding funds and releases on a schedule until their reputation and commitment is satisfactory and then for GOOD sellers, they would get their payments processed right away without a hold/release period.   Of course, this is just my opinion and eBay/Paypal would never adopt a policy that leaves them exposed to potential losses of their assured profit when they can put the burden on the sellers. ... View more

OOOPS,  used the wrong word in my previous post.  In the statement, as show below, I meant to say "buyers" instead of "sellers".   WRONG use of term "seller" in the sentence: The issue still remains that return shipping is required to be paid for by the seller. (It should have been "buyer")   It should have stated "buyer" instead of "seller", which I stated correctly later on in the post in conclusion. ... View more

Hi tl 1,   Firstly, congrats if you got your return shipping costs to the seller reimbursed. However, it is not POLICY in the eBay Protection to be reimbursed for the return shipping costs.  The policy is essentially the same as it was under the PayPal policy, as eBay owns Paypal (did you know this?).  They have merely shortened the number of days for having to wait to file a dispute from 10 to 7 and opened up the process to any transaction on eBay instead of just to those that used Paypal to pay.   The issue still remains that return shipping is required to be paid for by the seller.  Now some good sellers will do so and perhaps if you complain to eBay then they will pay for the return shipping but it is not stated as such in the policy as reflected in the following from eBay's section regarding   With eBay Buyer Protection, buyers will receive coverage for the purchase price of the item, plus original shipping.   This statement was the same under the Paypal policy so there is no change regarding the issue that buyers are still supposed to be the ones that pay for return shipping for SNAD. ... View more