Hi @ddedde,
I'm sorry to hear that you're unable to make the payment that you're trying to make. This could be for several reasons, and it would require review of the payment attempt to pinpoint what's going on. Please contact customer service to allow a representative to troubleshoot the situation.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this can be resolved quickly.
Olivia
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