Hello ,I have problem with my purchase from Germany,I bought at Ebay Jeans set from Germany seller, and get empty parcel(box),at the box is label with weight 1kg ,but parcel come to England with lightweight, about this I have confirmation letter DHL delivery company. I will try to get refund from PayPal for this transaction, but they refused my case ,I don't understand why,I send them Letter from delivery company, I make declaration form,and explain all,send to them pictures of empty box,and now they don't want help,I try to call them to appeal my dispute, but they disconnect phone and dont want listen me. I pay for this Jeans set big money €209.45 euro, and they dont want refund, please can you help me with that ? I can send you all details, or maybe you can tell me what to do with this situation, because this first time like that in my life.Thank you
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