PayPal Community

My account has been limited now for nearly a YEAR. $40,000 locked up in it.   No one at Paypal will reply by email (after dozens of emails) to all the different departments I could discover.   And no one is able to help by phone - though I called dozens of times and have spoken to a number of reps. All of whom went through the issues with me. Collected all the information they needed and then told me to wait patient for an email.   I am 100% sure that Paypal reps are ignoring me - but - I also have $40,000 locked up in my Paypal account now for almost a full year. That I can't access.   It all started with identity verification and business identification - all of info for, I have provided.   I'm posting here in this forums on the hopes that someone notices. I am not sure what to do - other then perhaps to seek legal consul.   And to followup - there is no issue with any of the money in my account - It's all from Shopify sales. I have been in business for over 5 years, and there is nothing remotely shady going on. It's simply a case of technical issues and someone falling thru the cracks of Paypal support capabilities.   Case PP-007-998-117-832 RXI000 ... View more

Right, so I have emailed, and emailed, and phoned (been on hold over 5 hours) over the last month... no-one is replying to me. The Cayman Islands Paypal support line doesn't seem to connect to anywhere.   My account is totally locked down at this phase and Paypal keeps demanding ID verification, I have submitted all of that info, except for my phone number - every-time I submit my phone number, I get a system error.   Can't get a-hold of anyone via email or phone and the problem is on Paypal's website. Totally stuck here. Need a Paypal rep to assist.   ... View more