Hi,
I used paypal to pay to a website that i wanted to buy something from it, and this website is actually secure because my friend used it and bought something from it before i do, So the issue is that when i put my credit card information and the payment was complete it actually was thanking me for the purchase in the first screen of the website, when i went to the order details it says 'the payment was failed and your were not charged' so i tried to buy it nearly 4 times ! And they were charging me each time. when i contacted their support staff they said that the payment was declined by their payment risk systems, here's what they said in the email:
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Thank you for reaching out to us regarding your order. I understand that you are concerned about your transaction being canceled. We regret to inform you that your payment to PlayerAuctions has been declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide any further information as to why the order was cancelled. The payment has been released or voided at our end when the order was failed. In rare cases, it might take up to 5 business days to receive funds in your account, this is especially true if the payment was paid via credit card. Rest assured that your payment has been released and you will be refunded for the transaction. For now, the solution we can provide to ensure that your order won’t be canceled is to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
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Is it actually true that I am gonna be refunded after 5 business days ?
please help or give me the rout of support that i should talk to him to figure this out
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