I sold some textbooks on FB marketplace using Paypal. I printed the address label with postage using the Paypal system. The buyer contacted me and said the address was incorrect. I canceled the postage transaction and asked the buyer to update her address. When she said she had done so, I reprinted the label and sent the item off. I did not double check the address against what the buyer sent me through FB. (my mistake) The item was delivered with confirmation to the buyer's old address. She says the current residents marked it "return to sender" and placed it back in the mailbox. From my end, all I can "see" through tracking is that the original package was delivered. I've contacted USPS and am waiting for a response. My question is how to proceed? Should I refund her money? I feel like I did make a mistake in not double checking the address, but I also feel like she should have ensured the correct address was on record with Paypal?
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