Hi @NakinaHanssen,
I'm extremely sorry about the experience you've had with our customer service. The kind of difficulty you're having is not the typical experience. I hate to direct you to another platform, but account-specific assistance cannot be provided in the community forum. In addition to phone and email, there is the option of reaching out in a private message on Facebook or Twitter. A representative there can give you more direct assistance.
Olivia
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