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since ‎May-23-2019
Country: Portugal
Type: Personal
GMAFCosta
GMAFCosta
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Issue with Identity/Address Verification

by GMAFCosta in Disputes and Limitations Archives
‎May-23-2019 04:22 AM
‎May-23-2019 04:22 AM
So, after now and again using paypal for several years, I reached a threshold of money received that forces me to verify my identity, address, etc. Not an issue I thought. However, there's a discrepancy between my ID cards which I must use for Identity proof, and my utility bills/payslips that I must use for Address proof. On all my official ID's, my full name is used. However on all my bills and address documents, my first and middle names are abbreviated and only last name is shown fully. I have not set it this way, it's simply the way companies do it in the Netherlands. So let's say your name is (example) Joe Roberts Smith. All your ID says Joe Roberts Smith, but all your Address Proof documents say J.R. Smith. How do you prove your ID and address to paypal? I've unsuccessfully tried via both the automated system and sending a ticket - it's a no-go. It won't let me even close account and reopen to bypass the account limitations. I suppose I could always open a new account on a new email, but it's my main email, plus the issue will just appear again eventually. how do I solve this? Thanks in advance! ... View more
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