PayPal Community

I own a small tech repair shop.  Just over a month ago, I performed a repair on a local customer's laptop.  He paid via credit card.  I took payment using Paypal Here.   Then just 3 days ago, I see a negative balance in my Paypal account.  I went to the Resolution Center and see a chargeback had been initiated by the buyer for the alleged reason of an unauthorized transaction.  Now today I see that it has been resolved in favor of the buyer, PLUS I was hit with an additional $20 fee.   What upsets me about this is that per Paypal's own Customer Dispute FAQ:   "How will a chargeback be processed? Once a chargeback has been filed, you’ll have 10 days to respond to it."   I wasn't given 10 days to respond.  I was barely given 3.  Paypal didn't contact me seeking any information.  Basically no due process here whatsoever.   Do I have any further recourse? ... View more

So today I have a customer come into my brick-and-mortar store, I try logging into Paypal Here on my Android phone to process the payment, and the login fails, saying that my connection is insecure, to please try another internet connection.  After speaking with someone on the phone at paypal, it was determined that the most likely problem is that I needed to update my Paypal Here app.   Up until the most recent update (version 3.1), the minimum requirements were simply Android 4.0.3 and nothing else.  My phone is 4.0.4 so I've never had any problems.  Well, the newest version released within the past month is Paypal Here 3.1.something, and it requires Android 4.1 and up.  In the Google Play Store, it told me that my device did not support the current Paypal Here version.   So I'm thinking, ok, no problem, I'll just update my phone's OS.  So I updated to Android 4.1.2.  Then I go into Google Play and YES, now I can download and install the app.  So I did that.  I open the app, try to log in, and this time it let me log in without the insecure warning, but a separate message pops up saying something like "Quick Security Check", at which time it opens my web browser with a message saying that my browser is not TLS 1.2 compliant.  It gives a link to a TLS compliance test, which I click on that, and the test PASSES.  But when I close out Chrome, the app just goes back to a login screen, so I can never get logged in.  I have confirmed that my browser is indeed 1.2 compliant, but what relevance is that to the stand-alone app?   This is BEYOND FRUSTRATING.  Can somebody here tell me the official system requirements for Paypal Here?  Per paypal's official help center, you're only supposed to need 4.0.3, and per the app store, the newest version is supposed to run on 4.1 and up.  I meet these requirements and still no dice.  It would be nice if Paypal would update its help center info to let us know what we need because I'm not about to go out and spend $100 or more on a new tablet only to have it not work either.  The phone rep I spoke to suggested Android 6 and up.  Ok, that's great and all, then why does the app say it'll run on 4.1? ... View more