Hello everyone,
It's first time I'm using this forum. I'm really frustrated because of what happened in 2 days ago.
Let me tell the detail:
On Apr 13 morning (GMT+7) I lost my phone. I installed PayPal on my phone. Unfortunately, I also write my password on my notes (I'm 60++ years old so I can't remember too much right now). The thief send $370 from my PayPal to his account. I don't know who the <removed> he is, but he is very smart tbh. He send the money using Friends & Family feature. Then to make transaction not suspicious, he also send $7 to my friend (also with Friends & Family feature). I ask my friend to refund $7 to me (he did it). But I can't get my $370 back.
When I get notification about those transactions, I change the password immediately. Then I asked a claim for unauthorized transaction but unfortunately PayPal denied my claim. I also call the customer service on phone, but they also can't help me. They said because the transaction is not suspicious so my claim was denied. I told you, PayPal system will record the transaction not suspicious because the thief use my lost phone, so it will appear it is ME who do that transaction.
What should I do? $370 is a big money for me due to my condition. If PayPal need Police report from me, I'll happily to help. I just want my money back, since it's unauthorized transaction. Please help.
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