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since ‎Mar-20-2019
Country: United States
Type: Business
ChrisInNC
ChrisInNC Contributor
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Re: Sandbox Account Creation Error

by ChrisInNC Contributor in Sandbox Environment
‎Mar-22-2019 07:51 AM
‎Mar-22-2019 07:51 AM
Same problem. I opened a separate thread, gave my merchant id as suggested, but got an email back that entering the id was against community guidelines. I don't know what to do.   I see similar issues raised in the forum and the solution is always ' we fixed it, everything is fine' but there is never any info to indicate what was wrong or anything I can do to fix or get around the problem.  Extremely frustrating. I have a client who can not understand why I am not making progress.  ... View more

Error creating sandbox , can not delete

by ChrisInNC Contributor in Sandbox Environment
‎Mar-20-2019 08:26 AM
‎Mar-20-2019 08:26 AM
My merchant account id is <removed>.  I am trying to create a sandbox account but I am basically stuck.  My -buyer email address shows as complete, but the -facilitator address shows as error and I can not delete it. The ... actions does not give me the option to delete and I can not get the Delete button to be enabled (can not click on the checkbox).  I do not know what the error is and I do not see any way to edit to allow me to fix it or avoid it  again if I had a way to recreate the sandbox.     Please help! ... View more
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