I recently purchased a couple of items from a website, and unfortunately only one of them arrived. I raised a claim and the seller said they would refund me the cost of the items that didn't arrive, however they couldn't see how to do so. I contacted Paypal Customer Service via Chat and the person I spoke with said I had to escalate the dispute to a claim then the seller would be able to offer me a partial refund and I could accept it. I contacted the seller and we agreed that I would escalate to a claim, which I did, then they would offer the partial refund, but they cannot see a way to do that.
Searching Help it says that sellers cannot offer a partial refund if the buyer used gift cards, coupons, etc. but I paid the total amount with a credit card so that is not the problem. It also says there is a time limit, however the order was placed Feb 12 so less than a month ago.
Current status is "Being Reviewed by Paypal" so are we just being impatient and do we have to wait for Paypal to ask the seller what they want to do? The seller really wants to get it resolved, and obviously so do I, especially as we are both happy with our agreed resolution.
Would really appreciate any help as I'm new to this.
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