@totallity You need to be business user to access that feature for the buyer these days. Silly how they blocked the selling settings for personal account but allow use of selling tools. This found in the business account's Shipping Preferences settings: Return shipping label: Display return shipping label Enable this option to display the return shipping label for the buyer How the feature works is that you can enable Return label capability on your transactions on the buyer side so they can click return shipping label and return items but I think they pay for the label, not you. You can ask the buyer how much the return shipping would be if you are paying for it and you send/PayPal the buyer the postage money (as goods and services payment to insure they use the funds to return the item, with enough to cover paypal fee too).
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