Hi. I received an email asking me to confirm our address for our nonprofit account. The account, that we've had with PP for about 15 years, lists our PO box address, my address (I'm the Founder), phone number, and bank account number. So, I uploaded a bank statement which has the PO box address on it. Today I was informed that this document - with the same address and account number that is linked to our PP account - is unacceptable because it's a PO box. I am not happy about this. If it's too inconvenient for PP to verify the information with our account - where the PO box AND account number is listed and clearly matches - then maybe it's too inconvenient for our organization to continue to do business with you.
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