PayPal Community

I got the address by lodging a dispute with PayPal, then PayPal investigated...ruled in their favour sort of, but also said I must send the item back to get a refund...they gave me the address in that email. I doubt I will get that refund as the item was sent back, has arrived, but nothing so far! I will call PayPal in a week to see how to open another case...cost me product..$35, plus postage, $22...nothing in my possession! PayPal will have to step up an honour their guarantee!  ... View more

Very much a scam! I called their bluff and sent the item back as PayPal wouldn’t refund...the item was only 2 pieces of fabric, joined, not finished. Paypal have obviously changed their terms and conditions and don’t protect the buyer. I know my item has arrived at seller, confirmation post...but nothing further! Paypal say not their problem,   ... View more

Call PayPal for an explanation.  ... View more

Sadly PayPal have altered their terms and conditions...they no longer support the buyer...only the seller., ... View more

Sadly PayPal has obviously changed its terms and conditions..what you say used to be the case, but now they only give you your money back if the item is never received and the seller doesn’t reply. Currently I am trying to get refund for a promised Xmas item that’s never arrived. All PayPal say is...there is a tracking number from the seller...that tracking number says it didn’t leave the seller. But as from China, if they respond, even if lies, they dismiss your case.  ... View more

I think if paid via paypal, i cant get bank to reverse it. Paypal don't help with China now. even a non arrival, as long as they give a tracking number, they do nothing. I received a tracking number from another item, it shows it didn't leave China, nor the place that put up the tracking number...non arrival and Paypal won't do anything. I think their guarantee has become useless.  The only time they help is if the seller fails to respond to them...so any seller can say anything and get away with scams. Paypal do not follow the countries Consumer laws either...they always favour China.  ... View more

Sadly this is typical of PayPal now. I had the same issue, but PayPal sided with the seller, always. I used to have confidence if I was in the right as a paying buyer, they would help me. They now don’t do that with Chinese goods. Standard practice is for seller to offer 40% refund, then 50. Unfortunately both PayPal and China don’t subscribe to AU consumer LAWS.. full refund or replacement. Something PayPal should address... they now need a big competitor that protects the buyer. If products are not correct, proven faulty, PayPal should make seller give a full refund! I got a 1/2 made garment, just a few pieces of material sewn together.. PayPal made me send it back at A$30!!! ... View more